1. Purpose

Surprise Creative Inc. (hereinafter referred to as "our company") has established these terms and conditions in order to operate our website, Online-Happi.Tokyo | Ready-made Design Happi (happi) Coat Online Shop (hereinafter referred to as "our site"), properly and smoothly and to allow customers to use the service comfortably.

2. Consent

When you use our website (including but not limited to purchasing products through our website and subscribing to our email newsletters), please carefully read these Terms and the Usage Guide posted on the website. By using our website, you agree to be bound by these Terms and the Usage Guide.

3. Compliance with Terms

When using our website, customers must comply with the contents of the "Terms of Service" and the "User Guide." In the event that the contents of the "Terms of Service" and the "User Guide" are violated, our company reserves the right to suspend transactions with the customer and to refuse future use of our website.

4. Specific Provisions

Individual terms and conditions may apply to the use of each service on our website. In such cases, consent to those terms will be required to use the service.

5. Prohibited acts

The following actions are prohibited when using our website:
- Anything that damages the rights, interests, or reputation of our company, other customers, or other third parties
- Anything that interferes with the operation of our website or the provision of services
- Ordering products without a genuine intention to purchase them
- Impersonating another person to conduct transactions, or entering false information
- Anything that violates laws and regulations or public order and good morals
- Anything that violates the "Terms of Service," "User Guide," and other various rules and regulations established by our company
- Any activity determined by our company to be fraudulent

6. Revision of Terms

- We reserve the right to revise the contents of the "Terms of Service" and "User Guide" as necessary.
- Revisions to the contents of the "Terms of Service" and "User Guide" will take effect when they are posted on our website, and the revised "Terms of Service" and "User Guide" will apply to any subsequent use of this website.

7. Copyright

- All intellectual property rights associated with our website and its products and services belong to our company or licensors.

8. Disclaimer

- We may change or discontinue all or part of the services on our website as appropriate, and shall not be liable for any damages incurred by customers as a result of this.
- We make no guarantees regarding the authenticity, accuracy, timeliness, usefulness, reliability, legality, or non-infringement of third party rights of the information provided free of charge on our website.
- We shall not be liable for any damages incurred by customers in relation to the services of our website, including system interruptions, delays, suspensions, data loss due to communication line or computer failures, damages caused by unauthorized access to data, or other damages incurred by customers.
- If there is an error in the selling price of the product you ordered due to our negligence, we may unilaterally cancel your order, regardless of whether you agree or approve it. In addition, we shall not be liable for any direct or indirect damages incurred by you in this case.

9. Handling of Customers’ Personal Information

Our company's handling of your user information is governed by a separately established privacy policy, and you agree that our company will handle your user information in accordance with this privacy policy.

10. Legal Disclosure under the Specified Commercial Transactions Act

For legal notices based on the Specified Commercial Transactions Act, please check the Legal Disclosure under the Specified Commercial Transactions Act . Notices required under the Specified Commercial Transactions Act shall be considered part of these Terms of Service.
For cancellations and returns, please refer to the Returns and Exchanges page .

11. Other

- The relationship between the customer and our company shall be governed by Japanese law.
- In the unlikely event that a dispute arises between the customer and our company, both parties shall endeavor to resolve the dispute in good faith, but if litigation becomes unavoidable, the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.