Legal Disclosure under the Specified Commercial Transactions Act
[Distributor]
Surprise Creative Co., Ltd.
[Operations Manager]
Masaru Sugiura
[Address]
7F, Marukei Building, 2-29-11 Asakusabashi, Taito-ku, Tokyo 111-0053, Japan
[Defective Product]
Please contact us as soon as possible after receiving the product. Please note that we cannot accept returns unless the product is defective.
[Sales volume]
Please check each product page.
[Return deadline]
We accept returns within 7 days of product arrival.
[Return shipping fee]
If you wish to return the product for any reason, you will be responsible for the shipping costs. If the product is defective, we will cover the shipping costs.
[Telephone]
+81-3-6821-6444
[Official email address]
info@online-happi.tokyo
[Website address]
http://www.online-happi.tokyo/
Regarding delivery and shipping fees
[Delivery company]
Domestic delivery: Sagawa Express
Overseas shipping: We will use the most suitable delivery company depending on the country or region, such as DHL, FedEx, or EMS (Japan Post International Express Mail Service).
[Shipping fee (domestic)]
■ Nationwide flat rate of 880 yen (tax included)
(*Excluding some areas such as Hokkaido, Okinawa, and remote islands, as well as large items)
■ If the total amount of your order is 10,000 yen (tax included) or more, shipping is free.
(*Some regions and products are excluded.)
■ Additional shipping charges may apply for special areas such as remote islands.
[Shipping fee (overseas)]
■ Shipping costs to overseas destinations are automatically calculated based on the shipping address when you place your order.
■ Shipping costs vary depending on the delivery area and product weight, so please check the checkout screen.
■ In some countries and regions, import duties, consumption tax, and customs clearance fees may be incurred, and these charges must be borne by the customer.
[Estimated delivery time]
■ Domestic shipping: Your order will be shipped within 7 business days after confirmation.
■ Overseas shipping: Your order will be shipped within 7 business days after confirmation.
Delivery may take 5 to 21 business days depending on the destination country or region.
(Delays may occur due to weather, customs, international situations, etc.)
[Others]
■ If you wish to have your item shipped overseas, we recommend that you contact us in advance to confirm whether delivery is available.
■ If we find out after your order is placed that delivery to your area is not available, we will contact you and cancel your order or suggest an alternative delivery method.
Payment Method
[Payment method]
We accept credit cards (VISA/Master/JCB/AMEX/DINERS), PayPal, Apple Pay, Google Pay, and Shop Pay.
*Please note that currently bank transfers cannot be used for orders from overseas.
[Bank transfer (orders within Japan only)]
■ Products will be shipped after payment is confirmed.
■ Bank transfer fees will be borne by the customer.
■ If payment is not confirmed by 3:00 p.m. JST, your order will be shipped on the next business day.
[Transfer Account]
Bank Name: Sumitomo Mitsui Banking Corporation
Branch Name: Hamamatsucho Branch
Account Type: Ordinary
Account Number: 7788147
Account Holder: KK Surprise Creative
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